Xfinity Resources

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Key Documents

Essential documents and guides for Xfinity partners

Offering Overview

Offering Overview

A snapshot of InTouchLink's platform, how it integrates with Xfinity, and why it matters.

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All Packages Overview

All Packages Overview

See a side-by-side comparison of Essential, Community, Community+, and Innovation tiers to quickly identify the right fit for your community.

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Xfinity Residents Onboarding

Xfinity Residents Onboarding

A quick guide for residents to use the new community channel.

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Xfinity Property Onboarding

Xfinity Property Onboarding

A step-by-step onboarding process for properties.

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Xfinity ITL Triage

Xfinity ITL Triage

A quick-reference triage for login, navigation, and video playback issues.

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Detailed Package Overviews

In-depth guides for each InTouchLink package tier

Essential Package

Essential Package Overview

The foundation for modern communication: community TV channel, content manager, event calendar, and live streaming.

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Community Package

Community Package Overview

Extend engagement with a resident/family portal, service request manager, and community directory that build transparency and connection.

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Community+ Package

Community+ Package Overview

Add convenience and choice with amenity booking, transportation scheduling, event RSVPs, and instant community-wide announcements.

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Innovation Package

Innovation Package Overview

Future-proof your community with Alexa voice integration, activity and meal tracking, analytics dashboards, and deep system integrations.

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Watch the 3-Minute Video Overview

InTouchLink & Xfinity: Share this quick overview with clients

New to InTouchLink + Xfinity?

Schedule a quick demo to see how our platform works for your properties

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Xfinity × InTouchLink Partner Portal

Designed exclusively for Xfinity representatives to register leads and submit support requests.

  • Register sales leads instantly
  • Submit support inquiries for clients
  • Priority routing based on urgency
  • Dedicated partner support team
Partners Only

General inquiries:
intouchlink.com/contact

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